Newly imaged Dell OptiPlex 760 and Dell OptiPlex 780 workstations fail to boot

  • 7006412
  • 04-May-2012
  • 05-Jul-2012

Environment

Novell ZENworks Configuration Management 11.2 Imaging
Novell ZENworks Configuration Management 10.3 Imaging
Novell ZENworks Configuration Management 11 Imaging
Novell ZENworks Configuration Management 11.1 Imaging
Novell ZENworks Linux Management 7.3

Situation

Newly imaged Dell OptiPlex 760 and OptiPlex 780 workstations fail to boot. If the SATA operation in the BIOS is reverted to ATA from the preferred AHCI, the computer will boot.

Resolution

For ZCM 11.2: This is fixed in version 11.2.1 - see KB 7010042 "ZENworks Configuration Management 11.2.1 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010042

For ZCM 11.1: This is fixed in the ZENworks Imaging Update for May 2012 - see KB 7002402 "How to obtain the latest ZENworks Imaging Updates" found at https://www.novell.com/support for details of how to obtain this update.

For ZCM 11.0: This is fixed in the ZENworks Imaging Update for May 2012 - see KB 7002402 "How to obtain the latest ZENworks Imaging Updates" found at https://www.novell.com/support for details of how to obtain this update.

For ZCM 10.3.4: This is fixed in the ZENworks Imaging Update for May 2012 - see KB 7002402 "How to obtain the latest ZENworks Imaging Updates" found at https://www.novell.com/support for details of how to obtain this update.

For ZLM 7.3: This is fixed in the ZENworks Imaging Update for May 2012 - see KB 7002402 "How to obtain the latest ZENworks Imaging Updates" found at https://www.novell.com/support for details of how to obtain this update.

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