"Upload failed" trying to cache System Management vulnerabilities - subsequently other patches cannot be cached

  • 7006396
  • 03-Jul-2010
  • 30-Apr-2012

Environment

Novell ZENworks Patch Management 6.4 - ZPM6.4 SP2 Update 2

Situation

Trying to cache System Management vulnerabilities such as "System Management - Disable USB Storage Devices "
 
Caching fails with error "Upload failed "
 
After this failure, no more patches are cached

Resolution

A fix for this issue may be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=V1gLezn6XFU~ as "ZPM 6.4 SP2 Update 2 Replication patch - see KB 7006396 ". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

 
Workaround:
  1. stop the service "ZENworks Replication Service "
  2. go to c:\program files\novell\replication services and rename ReplicationClientDownload.dll to ReplicationClientDownload.dll.new
  3. rename ReplicationClientDownload.dll.old to ReplicationClientDownload.dll
  4. start the service "ZENworks Replication Service "
  5. Select the "stuck" vulnerabilities again and then choose "update cache "
  6. wait for the replication to finish
  7. stop the service "ZENworks Replication Service "
  8. go to c:\program files\novell\replication services and rename ReplicationClientDownload.dll to ReplicationClientDownload.dll.old
  9. rename ReplicationClientDownload.dll.new to ReplicationClientDownload.dll
  10. start the service "ZENworks Replication Service "