Unable to download new patches, no emails are sent

  • Document ID:7005962
  • Creation Date:01-May-2012
  • Modified Date:07-Jul-2012
    • Micro Focus Products:
      ZENworks Configuration Management
      ZENworks Patch Management

Environment

Novell ZENworks Configuration Management 11.1 Patch Management
Novell ZENworks Configuration Management 11.2 Patch Management
Novell ZENworks Patch Management 11 SP1
Novell ZENworks Patch Management 11 SP2

Situation

New patches are not being downloaded, and no emails are being received from the server

Resolution

This is fixed in version 11.2.1 - see KB 7010042 "ZENworks Configuration Management 11.2.1 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010042

Cause

The "From" field had not been entered in the SMTP settings (in ZCC, navigate to Patch Management > Email Notification)