Attempting to un-retire; device does not un-retire, no message is shown in ZCC
zmd-messages.log contains "Cannot determine device's registration status"
This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.
Workaround - to be used with caution, clearing the cache should always be a last resort
issue zac cc
restart zenworks agent service
issue zac ref