Environment
Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3
Situation
Device has been retired
Attempting to un-retire; device does not un-retire, no message is shown in ZCC
zmd-messages.log contains "Cannot determine device's registration status"
Attempting to un-retire; device does not un-retire, no message is shown in ZCC
zmd-messages.log contains "Cannot determine device's registration status"
Resolution
This is fixed in version 10.3.1 - see KB 7006265 "ZENworks Configuration Management 10.3.1 - update information and list of fixes" which can be found at https://www.novell.com/support
Workaround: if it is not possible to upgrade to 10.3.1 at this time, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=6rMaJMzUKVs~ "TID7005818". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.
This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.
Workaround - to be used with caution, clearing the cache should always be a last resort
issue zac cc
restart zenworks agent service
issue zac ref