Purchase Order records are not always imported

  • 7005787
  • 20-Apr-2010
  • 30-Apr-2012

Environment

Novell ZENworks 10 Asset Management with Support Pack 3 - 10.3
Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3

Situation

Importing a Purchase Record in a multi-server zone

Purchase record is sometimes not imported.

Resolution

This is fixed in version 10.3.1 - see KB 7006265 "ZENworks Configuration Management 10.3.1 - update information and list of fixes" which can be found at https://www.novell.com/support
 
Workaround: if it is not possible to upgrade to 10.3.1 at this time, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=kz2Uo08tKPk~ as "TID7005787". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

Additional Information

Although the request to import the Purchase Record was being processed by ZCM, the request could be serviced by any server, including servers that did not contain the necessary content, which is why it could fail.

Feedback service temporarily unavailable. For content questions or problems, please contact Support.