ZRS Reporting service sometimes fails with license exceeded error

  • 7005370
  • 20-Feb-2010
  • 28-Nov-2012

Environment

Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2 Business Objects Reporting

Situation

Non Super Administrators sometimes can't launch ZRS.
 
ERROR (from zcc.log):
 
Exception Info:
07 Dec 2009 13:57:38     Class.......
com.novell.zenworks.reports.exception.ReportException
07 Dec 2009 13:57:38     Message.....
com.crystaldecisions.sdk.exception.SDKServerException: All of your system's 30
Concurrent Access Licenses are in use at this time or your system's license key
has expired. Try again later or contact your administrator to obtain additional
licenses. (FWB 00014)

Resolution

ZCC InfoView users must logout from reporting session by clicking on the logout button in InfoView before closing the InfoView browser window or tab.  Otherwise the connection to the ZRS server will remain open and consume a license.
 
Logging out from the InfoView window or tab prevents the error.  If the error is already occurring, restarting the ZRS reporting services and ZENworks server services should fix the problem. 
 
On Windows use the Central Configuration Manager (CCM) to restart the services.  For more information about the Central Configuration Manager, please see the documentation.
On Linux, use:
/etc/init.d/BobjEnterprise120 service (stop and start )
 
Also use novell-zenworks-configure -c Start
 
There are some cases for which connections are not closed under heavy use or changes in ZCC especially with more than one primary in the zone.  In these cases the ZRS services must be restarted. 
For ZCM 11.2:
 
This is fixed in version 11.2.1 - see KB 7010042 "ZENworks Configuration Management 11.21 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010042
For ZCM 10.3: This is fixed in version 10.3.4 - see KB 7008244 "ZENworks Configuration Management 10.3.4 - update information and list of fixes" which can be found at https://www.novell.com/support
 

Feedback service temporarily unavailable. For content questions or problems, please contact Support.