Environment
Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2 ZENworks Control Center - ZCC
Situation
When scanning a Windows XP machine, all the software programs show up in the xml file that gets created when scanning the device. Opening up the ZCC and going into the inventory details of the scanned device does not show all the same software programs.
Resolution
This is fixed in version 10.2.2 - see KB 7004803 "ZENworks 10 Configuration Management 10.2.2 - update information and list of fixes" which can be found at https://www.novell.com/support