The iPrint plug-in is updated, but tomcat is delivering cached (old) jsp pages. Run these commands to refresh the iManager/Tomcat cache:
OES2:rm -r /var/opt/novell/tomcat5/work
OES11:Resolution 2: Update RBSrm -r /var/opt/novell/tomcat6/work
If RBS in configured with an older iPrint plug-in which doesn't have the Windows 7 and/or Windows 8 support, the existing RBS configuration won't know about the new pages delivered by the newer iPrint plug-in. The result will be that the newer pages won't be seen.
Configure RBS to accommodate the new iPrint plug-in which includes Windows 7 support:
- Go to iManager / Configure / Role based Services / RBS configuration / click RBS 2 object link / Property Book tab / Manage Driver Store / Actions / Page List.
- Note: These steps must be done for each RBS Configuration.
- rcnovell-tomcat5 restart
- rcnovell-tomcat6 restart
- If iManager fails to load after the Tomcat restart (503 error), restart Apache (rcapache2 restart)
If the drivers tab is still missing at this point, then delete the tomcat work directory as shown in the Resolution 1 steps above.
A similar condition can exist after an iPrint plug-in update with iPrint on NetWare. See KB 7004921 for details on that issue.