NetWare iPrint OS options missing within Broker iManager page after iPrint plug-in update

  • Document ID:7004921
  • Creation Date:24-Nov-2009
  • Modified Date:26-Apr-2012
    • Micro Focus Products:
      iPrint

Environment

Novell iPrint for NetWare

Situation

The various operating system options within the iManager -> Broker -> RMS Drivers tab are missing after updating the iPrint plug-in to support Windows 7 printer drivers.  The OS options which should show are:

Linux
Mac
Windows 95/98
Windows NT 4
Windows 2000
Windows XP
Vista (32 bit)
Vista (64 bit)
Windows 7 (32 bit)
Windows 7 (64 bit)

Resolution

This issue has been reported to engineering.

Workaround:
  1. Delete the sys:\tomcat\5.0\work directory
  2. Restart Tomcat
    • tc5stop
    • tomcat5

Note:  The "work" directory is a cache directory.  The directory will get recreated and repopulated as you browse iManager.

Additional Information

The class files within the sys:\tomcat\5.0\work directory contain the older Broker drivers page information.  This conflicts with the updated iPrint plug-in which changes the way the Operating Systems are displayed within the iPrint Broker page.

A similar symptom exists after an iPrint plug-in update with iPrint on Linux.  See KB 7005152 for details on that issue.