NetWare iPrint OS options missing within Broker iManager page after iPrint plug-in update

  • 7004921
  • 24-Nov-2009
  • 26-Apr-2012


Novell iPrint for NetWare


The various operating system options within the iManager -> Broker -> RMS Drivers tab are missing after updating the iPrint plug-in to support Windows 7 printer drivers.  The OS options which should show are:

Windows 95/98
Windows NT 4
Windows 2000
Windows XP
Vista (32 bit)
Vista (64 bit)
Windows 7 (32 bit)
Windows 7 (64 bit)


This issue has been reported to engineering.

  1. Delete the sys:\tomcat\5.0\work directory
  2. Restart Tomcat
    • tc5stop
    • tomcat5

Note:  The "work" directory is a cache directory.  The directory will get recreated and repopulated as you browse iManager.

Additional Information

The class files within the sys:\tomcat\5.0\work directory contain the older Broker drivers page information.  This conflicts with the updated iPrint plug-in which changes the way the Operating Systems are displayed within the iPrint Broker page.

A similar symptom exists after an iPrint plug-in update with iPrint on Linux.  See KB 7005152 for details on that issue.