ZCM 10.1 Users are unable to authenticate intermittently when using a DLU policy

  • 7005068
  • 21-Dec-2009
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management with Support Pack 1 - 10.1 Authentication

Situation

Users are  intermittently unable to login due to DLU policies not being applied:
 
The error appears in the PolicyHandler PersistentDataManager:

[DEBUG] [11/24/2008 07:49:40.906] [1560] [ZenworksWindowsService] [39] [] [dlu
policy] [] [GetCacheNovell.Zenworks.PolicyHandlers.PersistentDataManager] [] []

[DEBUG] [11/24/2008 07:49:40.921] [1560] [ZenworksWindowsService] [39] [] [dlu
policy] [] [Exception GetCacheSystem.NullReferenceException: Object reference
not set to an instance of an object.

at Novell.Zenworks.PolicyHandlers.DLUPolicy.DLUPolicyHandler.GetCache(String
fileName, String key)
Message   at
Novell.Zenworks.PolicyHandlers.DLUPolicy.DLUPolicyHandler.GetCache(String
fileName, String key)
Object reference not set to an instance of an object.] [] []

Resolution

This is fixed in version 10.1.3 - see KB 7002526 "ZENworks 10 Configuration Management 10.1.3 - patch information and list of fixes" which can be found at https://www.novell.com/support

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