Product Suite is not being reported in Inventory

  • 7005049
  • 16-Dec-2009
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2 Inventory

Situation

In Inventory reporting, individual components are being reported, but not the full suite.  For example, Word, Excel and Powerpoint are being reported as installed, but not the Microsoft Office suite.
 

Resolution

This is fixed in version 10.2.2 - see KB 7004803 "ZENworks 10 Configuration Management 10.2.2 - update information and list of fixes" which can be found at https://www.novell.com/support

Additional Information

Please note, this is for Asset Inventory in ZCM, and this fix does not apply in the Asset Management reporting.

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