Symantec Endpoint Protection Manager 11 installation or update fails with ZCM 10.2.x Agent installed

  • 7004857
  • 13-Nov-2009
  • 30-Apr-2012

Environment

Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2
Symantec Endpoint Protection Manager 11

Situation

Installation or update of Symantec Endpoint Protection Manager (SEPM) 11 fails on a Windows Server where the Novell ZENworks Configuration Management (ZCM) Adaptive Agent is installed while "Configuring IIS".

No error is reported by SEPM. 

The installation or update stops, a command shell opens reporting "Symantec Web Site install sucess!"[sic]  If the command shell is closed, the installation or update is canceled and rolled back.

Resolution

This is fixed in version 10.2.2 - see KB 7004803 "ZENworks 10 Configuration Management 10.2.2 - update information and list of fixes" which can be found at https://www.novell.com/support

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