Re-installing one or more ZCM 10.2.1 agent components fails in a ZCM 10.2.2 zone

  • 7004739
  • 23-Oct-2009
  • 27-Apr-2012


Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2.1
Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2.2


If one or more ZCM 10.2.1 agent components were uninstalled when both the agent and server versions are 10.2.1, and the 10.2.2 system update is applied to the server but the ZCM agent is still version 10.2.1, the ZCM 10.2.1 agent cannot be re-installed.


A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at Novell Downloads. as "ZCM 10.2.1 zmd.dll patch - KB 7004739." This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

This patch allows the agent components to be re-installed on the 10.2.1 managed devices before they are updated to 10.2.2. This problem will be fixed in ZCM 10.2.2 and will no longer be an in issue for similar update scenarios from 10.2.2 to a higher version. A workaround is to update the managed devices to 10.2.2 (when available) first and then re-install the previously uninstalled components.