logs may grow extremely large when ZENworks agent is disabled

  • 7004639
  • 20-Apr-2012
  • 02-Jul-2012

Environment

Novell ZENworks 11 Configuration Management Support Pack 2 - ZCM 11 SP2
Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3

Situation

If ZENworks Agent service is disabled, the zmd-messages.log continues to grow without rolling over.

Continuous loops of below error:

Server stack trace:
   at System.Runtime.Remoting.Channels.Ipc.IpcPort.Connect(String portName, Boolean secure, TokenImpersonationLevel impersonationLevel, Int32 timeout)
   at System.Runtime.Remoting.Channels.Ipc.ConnectionCache.GetConnection(String portName, Boolean secure, TokenImpersonationLevel level, Int32 timeout)
   at System.Runtime.Remoting.Channels.Ipc.IpcClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)
   at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at Novell.Zenworks.AppModule.IAppManager.SetupSession()
   at NalRedir.NalEngine.GetAppManager(Boolean newOne, Boolean ignoreRetry)]]></MessageId><ProcessId><![CDATA[6384]]></ProcessId><ProcessName><![CDATA[explorer]]></ProcessName><ThreadId><![CDATA[5]]></ThreadId><Severity><![CDATA[1]]></Severity><Time><![CDATA[1325481578673]]></Time><ComponentName><![CDATA[NalRedir]]></ComponentName><MessageType><![CDATA[0]]></MessageType><MessageParams><Param><![CDATA[System.Runtime.Remoting.RemotingException: Port is Busy: All pipe instances are busy.

Resolution

For 10.3.x:  A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=c2ovYjBd2IA~ as "ZCM 10.3.4 - fix for logs may grow too big when device is unregistered - see TID 7004639". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.
This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.
 
For 11.x:  This is fixed in version 11.2.1 - see KB 7010042 "ZENworks Configuration Management 11.21 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010042

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