# ZENworks Monitor service fails to load on Windows servers

• 7004465
• 18-Sep-2009
• 27-Apr-2012

## Environment

Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2

## Situation

The ZENworks service fails to load on a Windows server that has both c:\program files and c:\program directories.

ERROR (from system event log):

Event ID: 7000
Source: Service Control Manager
Type: Error
Description:
The ServiceName service failed to start due to the following error: %1 is not a valid Win32 application .

## Resolution

This is fixed in version 10.2.2 - see KB 7004803 "ZENworks 10 Configuration Management 10.2.2 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround:  Use quotes for the service name.  See http://support.microsoft.com/default.aspx?scid=kb;en-us;Q812486

Two examples of workarounds to resolve this issue:

First:

Delete/rename the folder located in the root of the C drive

Second:

To resolve this issue, add quotation marks around the following entry in the Windows registry, where <ServiceName> is the name of the service:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\<ServiceName>\ImagePath
The ImagePath entry contains the path of the executable file for the service. To add quotation marks around the ImagePath entry for a service:
1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate, and then click the following registry entry, where <ServiceName> is the name of the service:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\<ServiceName>.
For example, if the service is named MyService, locate the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MyService key .
4. In the right pane, double-click ImagePath.
5. In the Value data box, add quotation marks around the complete path of the executable file for the service.

For example, if the path of the MyService service is C:\Program Files\MyProgram\MyService.exe, change the entry in the Value data box for the MyService service to the following
"C:\Program Files\MyProgram\MyService.exe"
6. Click OK, and then quit Registry Editor.