User unable to login to ZCM if user's "Display Name" contains a slash in their Active Directory account

  • 7004459
  • 17-Sep-2009
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2 Authentication
Active Directory User Source

Situation

If an Active Directory user's Logon name is "jdoe" and "Display name" contains a forward or backward
slash for example: "Doe, John: VP\CIO" then login fails with:
"Unable to log into the network because the login credentials or the server certificate is incorrect."

Resolution

This is fixed in version 10.3.1 - see KB 7006265 "ZENworks Configuration Management 10.3.1 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround:
Remove the slash from "Display Name" in the user's Active Directory account

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