Environment
Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2 Remote Management
Situation
Device coming out of standby mode cannot be remote controlled.
Fail to remote control workstation.
Fail to remote control workstation.
Resolution
This is fixed in version 10.2.1 - see KB 7003766 "ZENworks 10 Configuration Management 10.2.1 - update information and list of fixes" which can be found at https://www.novell.com/support