ZCM 10.1.x Unhandled exception during registration when the device is not found

  • Document ID:7003701
  • Creation Date:29-Jun-2009
  • Modified Date:30-Apr-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks 10 Configuration Management with Support Pack 1 - 10.1

Situation

Unhandled exception during registration when the user is not found in the Authoritative Source.

Resolution

This is fixed in version 10.2.1 - see KB 7003766 "ZENworks 10 Configuration Management 10.2.1 - update information and list of fixes" which can be found at https://www.novell.com/support

Additional Information

This exception occurs when trying to get a user from an authoritative source that has logged into the workstation in the past but no longer exists in the authoritative source.  The exception needed to be handled instead of logging an error.
 
ZMD-MESSAGES.LOG error:

[DEBUG] [12/1/08 10:17:22 AM] [] [ObjectNotFoundException trying to get device in StatusUpdate-RegistrationWebService]
[com.novell.zenworks.datamodel.exceptions.ObjectNotFoundException: 98abccd6ab315240b102b4773e9c0c83
at  com.novell.zenworks.datamodel.session.jndi.ldap.LdapAuthoritativeSourceSession.getBasicObject(LdapAuthoritativeSourceSession.java:685)
at  com.novell.zenworks.datamodel.services.authsources.AuthoritativeSourceServiceImpl.importReference(AuthoritativeSourceServiceImpl.java:309)