Cannot download patches through a proxy since upgrading to ZCM 10.2

  • 7003454
  • 05-Jun-2009
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2 Patch Management

Situation

Packages for Patch Management are not being downloaded since upgrading to ZCM 10.2

Patch Management is using a proxy to access the Internet

Resolution

This is fixed in version 10.2.1 - see KB 7003766 "ZENworks 10 Configuration Management 10.2.1 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround: if it is not possible to upgrade to 10.2.1 at this time, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com as "Patch for ZCM10.2 Patch Management through a proxy-see TID 7003454". This Patch should only be applied if the symptoms above are being experienced, and are causing problems. This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID
Novell Engineering has made a patch available to address this issue, in advance of the fix being included in a future release of the product. The file and instructions can be obtained from https://download.novell.com by looking for the file zcm10.2-PatchProxy-seeTID7003454.zip

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