Cached login fails when Network unavailable due to case sensitivity of cached username

  • Document ID:7002259
  • Creation Date:29-Dec-2008
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks 10 Configuration Management Authentication

Situation

When users are disconnected from the network, cached login fails.
 
ERROR (from zenlgn.log ):
 
ZENLGN [510-514] [15:22:41:343] ZenLgnLogin returning 197984258
ZENLGN [510-514] [15:22:41:343] Passive Login Failed:  0x0BCD0002
 
DEBUG Information (from zmd-messages.log):
 

Line 2149 :  [DEBUG] [11/23/2008 15:31:33.265] [1352] [ZenworksWindowsService]
[8] [] [RemotingService] [] [My UserNameJoe.Smith] [] []
Line 2154 :  [DEBUG] [11/23/2008 15:31:33.875] [1352] [ZenworksWindowsService]
[8] [] [RemotingService] [] [Username : joe.smith] [] []

Resolution

This is fixed in version 10.1.3 - see KB 7002526 "ZENworks 10 Configuration Management 10.1.3" which can be found at https://www.novell.com/support

Additional Information

Note:  The default number of cached users in version 10.1.2 and later that will be preserved and searched is 10.  This value can be reduced, but not increased.  The value is stored in:
 
10.2:
 
HKLM\\SOFTWARE\\Novell\\ZENworks\\ZenLgn\\History\\ZenCacheLimit
 
10.3:
HKLM\\SOFTWARE\\Novell\\ZCM\\ZenLgn\\History\\ZenCacheLimit