ZENworksUninstall fails when agent not running

  • 7002231
  • 21-Dec-2008
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management

Situation

In the GUI for ZENworksUninstall, "Primary server " shows as http://127.0.0.1
 
Selecting local uninstall:
 
ERROR:  "An internal error occurred during the uninstallation For more information, see the logs. C:\Program Files\Novell\ZENworks\logs\novell-zenworks-uninstall.log "
 
ERROR (from novell-zenworks-uninstall.log ): 
 
ZENworksUninstall.UninstallException: The uninstall encountered an unexpected error. The uninstall preparation returned 1
   at ZENworksUninstall.WindowsUninstaller.UninstallRefresh()
   at ZENworksUninstall.ZENworksUninstallerSkeleton.Uninstall(Arguments args)

Resolution

This is fixed in version 10.1.3 - see KB 7002526 "ZENworks 10 Configuration Management 10.1.3" which can be found at https://www.novell.com/support 

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