Can't read CDR or DVD on HP DC5850 for bootcd imaging

  • 7002015
  • 25-Nov-2008
  • 30-Apr-2012

Environment

Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Imaging

Situation

Can't boot and image off of IR3a boot cd for HP DC5850.

Resolution

To obtain a hot patch with the fix for this problem, follow the instructions in KB 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at https://www.novell.com/support 

Use the latest imaging drivers with native sata or legacy sata setting in bios AND acpi=off.  See TID 3004541 for more information about acpi settings.

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