Cannot register to ZCM server from XP SP2 workstation - Server error code: -999. Server message: ZZZ: null

  • Document ID:7001941
  • Creation Date:19-Nov-2008
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks 10 Configuration Management with Support Pack 1 - 10.1
Novell Open Enterprise Server 2 (OES 2)

Situation

XP workstation cannot run ZCM bundles or policies.

Registration fails after ZCM agent is installed if Inventory Only agent was previously installed

Workstation is unable to automatically register into the zone.

If zac reg command is run manually the following error occurs:
 
ERROR: Unable to register with the server at: https://zcmserver.com. Unexpected server result. Server code: -999. Server message ZZZ: null



Resolution

This is fixed in version 10.1.3 - see KB 7002526 "ZENworks 10 Configuration Management 10.1.3" which can be found at https://www.novell.com/support

Additional Information

Error happens on workstations that have had the Inventory Only agent ZENworks_Adaptive_Agent_Windows.exe installed on them and then the default ZCM agent is installed on the same machine.