TED.log shows Gather stopped with unknown error

  • 7001503
  • 02-Oct-2008
  • 30-Apr-2012

Environment

Novell ZENworks 7 Server Management Support Pack 1 - ZSM7 SP1 Tiered Electronic Distribution (TED)

Situation

Nal distribution through ZSM TED does not deploy. 


TED.LOG contains
ERROR: "Gather <distribution name> stopped with unknown error."

Resolution

To obtain a hot patch with the fix for this problem, follow the instructions in KB 3809227 "Updates to Novell ZENworks 7 Server Management" which can be found at https://www.novell.com/support

Additional Information

In this case the problem was that the Source Root was incorrect.  A change has been made to make this error more clear in newer versions of code. The error should now be Error: "Source root folder name cannot be null / The application object cannot be placed outside the source root context".  This should make it more clear for those with this configuration issue in the future.

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