Unable to update kernel with rug or ZLM

  • Document ID:7000732
  • Creation Date:23-Jun-2008
  • Modified Date:30-Apr-2012
    • Micro Focus Products:
      ZENworks Linux Management
    • SUSE Products:
      SUSE Linux Enterprise Desktop
      SUSE Linux Enterprise Server

Environment

Novell Open Enterprise Server (Linux based)
Novell ZENworks 7.2 Linux Management - ZLM7.2 IR1 HP5
Novell ZENworks 7.2 Linux Management - ZLM7.2 IR2
Novell SUSE Linux Enterprise Desktop 10 Support Pack 1
Novell SUSE Linux Enterprise Server 10 Support Pack 1
Novell SUSE Linux Enterprise Desktop 10 Support Pack 2
Novell SUSE Linux Enterprise Server 10 Support Pack 2

Situation

Unable to update kernel with rug and ZLM fails
You receive the following error when performing rug in kernel-smp-2.6.16.54-0.2.5
Resolving Dependencies...
The following packages will be installed:
 kernel-smp 2.6.16.46-0.12 (Distro-Cat)
 kernel-smp 2.6.16.54-0.2.5 (Updates-Cat)
Proceed with transaction? (y/N)
Download failed: Package kernel-smp-2.6.16.46-0.12 is already installed.

Resolution

To obtain access to a hot patch with the fix for this problem, follow the instructions in KB 3469853 "Updates to Novell ZENworks 7.2 Linux Management" which can be found at https://www.novell.com/support

27 April 2010 - Michael Brookhuis - Added correct resolution
14 July 2008 - Michael Brookhuis - Initial creation