Error: "Unknown Windows Version" installing ZCM Pre-agent to a Windows 2003 Server

  • Document ID:3957417
  • Creation Date:06-Feb-2008
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment


Novell ZENworks 10 Configuration Management

Situation

Error: "Unknown Windows Version"installing ZCM Pre-agents to a Windows 2003 Server (no Service Packs installed).

Resolution

This is fixed in version 10.0.2 - see KB 3486285 "Updates to ZENworks 10 Configuration Management" which can be found at https://www.novell.com/support

Install of pre-agent reports:
'Prerequisites failure: Unsupported Windows OS found Exiting with error code 1.'
Update Windows Server 2003 to SP1 or later. As documented in the ZCM Installation Guide (https://www.novell.com/documentation/zcm10/pdfdoc/zcm10_installation/zcm10_installation.pdf, search on 'Windows Server 2003'), in most circumstances W2K3 SP1 is required for ZCM.