Error: "Unknown Windows Version" installing ZCM Pre-agent to a Windows 2003 Server

  • 3957417
  • 06-Feb-2008
  • 27-Apr-2012


Novell ZENworks 10 Configuration Management


Error: "Unknown Windows Version"installing ZCM Pre-agents to a Windows 2003 Server (no Service Packs installed).


This is fixed in version 10.0.2 - see KB 3486285 "Updates to ZENworks 10 Configuration Management" which can be found at

Install of pre-agent reports:
'Prerequisites failure: Unsupported Windows OS found Exiting with error code 1.'
Update Windows Server 2003 to SP1 or later. As documented in the ZCM Installation Guide (, search on 'Windows Server 2003'), in most circumstances W2K3 SP1 is required for ZCM.