Workstation Manager won't reconnect after failure and reboot of Middle Tier Server

Document ID:3858549
Creation Date:15-Aug-2006
Modified Date:30-Apr-2012
- Micro Focus Products:
  ZENworks Desktop Management

Environment

Novell ZENworks Desktop Management 6.5 - ZDM6.5 Desktop Management
Novell ZENworks Desktop Management 6.5 - ZDM6.5 ZENworks Middle Tier
Novell ZENworks Desktop Management 7 - ZDM7 Desktop Management
Novell ZENworks Desktop Management 7 - ZDM7 Middle Tier

Situation

If the Middle Tier server fails, Workstation manager loses connection to eDirectory - if the Middle Tier server is rebooted, Workstation Manager will not reconnect.

Resolution

For ZDM7: Fixed in ZENworks 7 with SP1 Desktop Management, available at https://download.novell.com

For ZDM6.5: 3858549Fixed in Novell ZENworks 6.5 Desktop Management Support Pack 2 Interim Release 1 - see KB 3665027 "Updates to Novell ZENworks 6.5 Desktop Management" at https://www.novell.com/support