Storer process unable to insert workstation information into the Sybase Database

  • 3830722
  • 01-May-2007
  • 30-Apr-2012

Environment

Novell ZENworks 7 Server Management Support Pack 1 - ZSM7 SP1 Inventory
Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Inventory

Situation

The ZDM Inventory Storer process is unable to insert scanned workstation information into the Sybase database due to a "New Line" character in the scanned information. In this case, the program on the workstation scanned that caused the storer to fail is entitled"Accelerated Reader".
"Error in parsing: Section at the offset xxxxxxxx may be incorrect" may appear in the Inventory log files.

Resolution

This issue was fixed with the scanner on the workstations. After patching the workstation with the patch listed below, the Scanner now does to check on each string for a "new line" character and replaces it with a space or truncates the string after the first new line. This allows the Storer to process and insert the information into the database correctly.
 
For ZDM7: Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 3a, see KB 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at https://www.novell.com/support
 
For ZSM7: Fixed in ZENworks 7 Server Management Service Pack 1 Interim Release 3a, see KB 3809227 "Updates to Novell ZENworks 7 Server Management" which can be found at https://www.novell.com/support

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