TED package not extracted

  • 3818463
  • 28-Feb-2008
  • 30-Apr-2012


Novell ZENworks 7 Server Management Support Pack 1 - ZSM7 SP1 Tiered Electronic Distribution (TED)

Multiple distributors of which at least 1 has a parent subscriber


CPKs are not being extracted.

Checking the TED.LOG of the subscriber you will see the following errors:
ERROR: [TED:Event Processing] java.io.IOException: File lengths do not match... should be 7448 bytes instead of 14463
ERROR: [TED:Work Order In(sub1)] Please resolve certificates for:dist2 to avoid this error.


Fixed in ZENworks 7 Server Management Service Pack 1 Interim Release 3a, see KB 3809227 "Updates to Novell ZENworks 7 Server Management" which can be found at https://www.novell.com/support

The certificate from the server mentioned in the TED.LOG should be added to the file \zenworks\PDS\TED\security\private\.keystore

The following steps describe how to add the certificate to .keystore:
  1. Start ConsoleOne and select the distributor.
  2. Right click the distributor and select "Resolve Certificates".
  3. There is an option to save the certificate. Save the certificate on C:\
  4. Copy the certificate to vol:\zenworks\pds\ted\security
  5. Restart ZFS. After ZFS is restarted the certificate will be merged into .keystore and the certificate file will be deleted.