Environment
Novell
ZENworks 7.5 Asset Management - ZAM7.5
Oracle
9i
Microsoft
Windows 2003 Server Service Pack 2
ZAM 7
originally installed on C: drive
ZAM 7.5
installed on D: drive
Situation
Unable to
login to the ZAM Manager connected to an Oracle
database
ZAM Web
Console returns an error 500
TSCMgrEvent
log does not get created to find out why the ZAM Manager will not
start
Resolution
The default
username and password for the standard or enterprise deployment of
ZAM are case sensitive:
Username:
EntAdmin
Password:
enterprise
The cause of
this particular problem was that the username for the ZAM Manager
was entered as:
entadmin
The EntAdmin
username is case sensitive when the ZAM Manager is logging into an
Oracle database.
See page 9
of the Online Documentation for details.
Additional Information
In this instance, the ZAM Web Console also returned and error 500. See KB 3194450 "Error 500 when attempting to login to ZAM Web Console" for details.