ABEND during install of ZSMsp1 cpk on subscriber

  • 3653406
  • 10-Jul-2007
  • 30-Apr-2012

Environment

Novell ZENworks 7 Server Management Support Pack 1 - ZSM7 SP1 Tiered Electronic Distribution (TED)

Situation

ABEND on a subscriber during the install of the CPK for ZSMsp1. The ABEND appears to happen in ZSM7UPD.nlm as per the ABEND.log.

Resolution

Fixed in ZENworks 7 Server Management Service Pack 1 Interim Release 3a, see KB 3809227 "Updates to Novell ZENworks 7 Server Management" which can be found at https://www.novell.com/support

Additional Information

For some reason, this particular subscriber didn't have the registry key for the \my server\Software\Novell\ZENworks\ZFS\PDS\Version. This registry key is normally created during the install of the subscriber software. Not having the key caused code in the extraction process to ABEND the server when making a check on this key. This has been fixed to not ABEND the server is this registry key is missing.

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