Environment
Novell ZENworks Desktop Management 6.5 - ZDM6.5
Novell ZENworks Desktop Management 7 - ZDM7
Situation
Full re-install of application and broken HKLM keys for 2nd user on workstation
After upgrading from ZENworks 6.5 Desktop Management SP1 to ZENworks 6.5 Desktop Management SP2, applications perform a full re-install for the second user to login to a workstation, causing the HKLM registry keys for the second user to be reset.
After upgrading from ZENworks 6.5 Desktop Management SP1 to ZENworks 6.5 Desktop Management SP2, applications perform a full re-install for the second user to login to a workstation, causing the HKLM registry keys for the second user to be reset.
Resolution
For ZDM 6.5, fixed in zenlite.dll dated 7 Aug 2006 or newer in ZENworks 6.5 Desktop Management SP2 IR1 or newer found at Novell Support .
For ZDM 7: Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 3a, available at Novell Downloads
For ZDM 7: Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 3a, available at Novell Downloads
Additional Information
The fix to the issue in KB 3449165 (formerly KB 10098468) caused the symptom described in this TID (3604091).