Duplicate Device entries for devices migrated from legacy ZAM

  • 3418590
  • 04-Feb-2008
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management

Situation

After migrating inventoried devices from ZAM 7.5 to ZCM, the duplicate devices reports show duplicates:

Resolution

This is fixed in version 10.0.3 - see KB 3486285 "Updates to ZENworks 10 Configuration Management" which can be found at https://www.novell.com/support
This fix is for new deployed devices only.
NOTE: ZAM Migration tool does not allow unmigrate action. Do not migrate and deploy ZAM devices until this bug is resolved. Always backup both the ZCM database and the ZAM database prior to running the ZAM migration tool.

Additional Information

To reproduce:
  1. Install ZAM 75 client on a Windows XP workstation and perform inventory.
  2. Use ZAM migration tool to import the inventoried device into ZCM as per documentation for migrating inventory data.
  3. The migration tool places the device into the discovered devices list.
  4. Deploy the ZCM 10 agent to to the device in the discovered list. At the first registration, reconciliation should occur but does not.
  5. Duplicates reports show the device listed twice.

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