Environment
Novell ZENworks Desktop Management 6.5 - ZDM6.5 Remote Management
Novell ZENworks Desktop Management 7 - ZDM7 Remote Management
Situation
In a ZENworks Agent only environment the user associated Remote Control Policy no longer takes effect.
Resolution
For ZDM7: Fixed in ZENworks 7 with SP1 Desktop Management, available at Novell Downloads
For ZDM6.5SP2: Fixed in Novell ZENworks 6.5 Desktop Management Support Pack 2 Interim Release 1 - see KB 3665027 "Updates to Novell ZENworks 6.5 Desktop Management" at Novell Support
Additional Information
This issue is not present when PassiveMode is equal to 2.
The problem is that HKM\Software\Novell\Zenworks\CurrentUserDN is not populated when PassiveMode is 1. Manually entering the user's DN fixes the issue.
The problem is that HKM\Software\Novell\Zenworks\CurrentUserDN is not populated when PassiveMode is 1. Manually entering the user's DN fixes the issue.