Remote Management User Policy is not applying when PassiveMode=1

Document ID:3002042
Creation Date:17-Jul-2006
Modified Date:30-Apr-2012
- Micro Focus Products:
  ZENworks Desktop Management

Environment

Novell ZENworks Desktop Management 6.5 - ZDM6.5 Remote Management
Novell ZENworks Desktop Management 7 - ZDM7 Remote Management

Situation

In a ZENworks Agent only environment the user associated Remote Control Policy no longer takes effect.

Resolution

For ZDM7: Fixed in ZENworks 7 with SP1 Desktop Management, available at Novell Downloads

For ZDM6.5SP2: Fixed in Novell ZENworks 6.5 Desktop Management Support Pack 2 Interim Release 1 - see KB 3665027 "Updates to Novell ZENworks 6.5 Desktop Management" at Novell Support

Additional Information

This issue is not present when PassiveMode is equal to 2.

The problem is that HKM\Software\Novell\Zenworks\CurrentUserDN is not populated when PassiveMode is 1. Manually entering the user's DN fixes the issue.