Novell ZENworks Asset Management 7 - ZAM7
Setup will try
to shut down services after connecting to the database. At
that point it will set a field in the LoginBlocked column
(NC_LoginInfo) to 1 (true).
If the upgrade fails while attempting to shut down services the setup probably only changed the LoginBlocked field from 0 to 1. You can manually change that back using the SQL Enterprise Manager,but only afterbeing sure that the DBSchemaVersion did not change.
To check the DBSchemaVersion: Open up the SQL Enterprise Manager and go into the NC_NetCensusInfo table. Check the DBSchemaVersion column; if still at the old version then you can exit out of that table, open NC_LoginInfo and change the LoginBlocked to 0 and retry the upgrade.
If the DBSchema version has changed contact Novell Technical Support:
Within the TSCINST.LOG file is the name of the temp directory that shows the location to where files are written. Find out where the working temp directory is and send in the _ins5576*.log file.
Continue to work with technical support until upgrade is successfully completed.