Unable to ZENworks PXE boot HP NC4200 laptop

  • 3000270
  • 27-Feb-2007
  • 30-Apr-2012

Environment

Products:
Novell ZENworks 6.5 Desktop Management - ZfD6.5 Imaging
Novell ZENworks 6.5 Desktop Management - ZfD6.5 PreBoot Services (PXE)
Novell ZENworks Desktop Management 7 - ZDM7 Imaging
Novell ZENworks Desktop Management 7 - ZDM7 PreBoot Services (PXE)

Configuration:
HP NC4200
HP TC4200

Situation

Unable to image PXE boot HP NC4200 laptop.
The laptop's screen is black after downloading the initrd file from the TFTP server.

Resolution

For ZDM7: Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 3a, see KB 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at Novell Support

For ZDM6.5SP2: Fixed in Novell ZENworks 6.5 Desktop Management Support Pack 2 Interim Release 1 - see TID 3665027 "Updates to Novell ZENworks 6.5 Desktop Management" at Novell Support

Workaround:

Use a ZENworks imaging bootcd to image the laptop. When the imaging menu comes up and before selecting an option type the following kernel parameter. This will appear in the "boot: " section on the menu.
acpi=off

Bug Number

155253