Contact Support

Self-Help Resources

If you cannot find a solution by searching our knowledgebase, documentation, etc., please open an incident directly with Support by web or telephone.

To create and download a license file, first obtain your key from Customer Center and then go to licenses.gwava.com.

Web/Chat

For medium/low severity issues, please open a Service Request in the Customer Center portal. If you have already opened a service request, you may initiate a chat session with your assigned support engineer if he/she is available.

For entitlement or general questions, you can chat with the next available support representative (opens pop-up window).

Support engineers may request temporary remote access to your system using Bomgar or Team Viewer Remote.

Telephone

For issues requiring immediate assistance, please call your local support center to open a support incident:

Region Phone Number Business Hours
Americas +1-801-437-5678 Monday - Friday
9:00 AM - 5:00 PM Eastern Time
Asia Pacific Australia: 1800 631 733
India: +91 80 4002 2990
Rest of APAC: 00.800.8008.0045 or 001.800.8008.0045
Monday - Friday
10:30 AM - 7:00 PM AEST
EMEA +49 2561 893 3970 Monday - Friday
8:30 AM - 5:00 PM Central European Time

After Hours Support (24 x 7 x 365)

Americas: For after hours support, an Annual Support Agreement required. Call the main U.S. support office number. Please note calls received outside of standard support center hours will be forwarded to an on-call engineer and best efforts will be made to answer / action the call. If an on-call engineer is not immediately available, the customer will be asked to leave a voice mail with a call-back number. The customer will be contacted within 30 minutes.

Asia Pacific: For after hours support, contact the EMEA or Americas Support Center: