Contact Support

Self-Help Resources

If you cannot find a solution by searching our knowledgebase, documentation, support forums, release notes or articles and tips, please open an incident (service request) directly with technical support by Web/Chat or Telephone.

Web/Chat

For medium/low severity issues, please open an incident in Customer Center. If you have already opened a service request, you may initiate a chat session with your assigned support engineer if he/she is available.

For entitlement or general questions, you can chat with the next available support representative (opens pop-up window).

Telephone

For high severity issues, please call your local support center to open a support incident.

Americas

Country Location Phone Number
USA & Canada North America Support Center
Provo, UT
1-800-858-4000
24x7 (TTY/TDD 800-711-3484)
Latin America
(All Spanish speaking countries)
Latin America Support Center
Buenos Aires, Agentina
+5411-5272-1091
24x7
Brazil Brazilian Support Center
Sao Paulo, Brazil
+55 11 3345-3950
12x5 electronic
24x7 for severity 1 exclusively by phone

Asia Pacific

Country Phone Number
Australia 1 800 631 733
China 400 120 2749
Hong Kong 800 933 225
India +91 80 400 22990
Indonesia 00780 3651 0068
Japan +81 3 5206 9370
Korea 0030 861 0051
Macau 1080 0610 0292
Malaysia 1800 806 866
New Zealand 0800 440 551
Philippines 1800 1651 0815
Singapore 800 186 5130
Taiwan 0080 1611 333
Thailand 001800 611 2781
For any country not listed call (USA) +1-801-861-4000

Europe, Middle East and Africa

Language Phone Number
English +420 28 408 4051
French +420 28 408 4054
German +49 211 5632 801
Italian +420 28 408 4055
Polish +48 22 537 50 97 (8 a.m.-6 p.m. CET)
Spanish +420 28 408 4052

Refer to our Technical Support Handbook for a description of severities, hours of coverage, response time targets, and instructions for using Customer Center.