If you cannot find a solution by searching our knowledgebase, documentation, support forums, release notes or articles and tips, please open an incident (service request) directly with technical support by Web/Chat or Telephone.
For medium/low severity issues, please open an incident in Customer Center. If you have already opened a service request, you may initiate a chat session with your assigned support engineer if he/she is available.
For entitlement or general questions, you can chat with the next available support representative (opens pop-up window).
For high severity issues, please call your local support center to open a support incident.
| Country | Location | Phone Number |
|---|---|---|
| USA & Canada | North America Support Center Provo, UT |
1-800-858-4000 24x7 (TTY/TDD 800-711-3484) |
| Latin America (All Spanish speaking countries) |
Latin America Support Center Buenos Aires, Agentina |
+5411-5272-1091 24x7 |
| Brazil | Brazilian Support Center Sao Paulo, Brazil |
+55-114-858-2923 12x5 electronic 24x7 for severity 1 exclusively by phone |
| Country | Phone Number |
|---|---|
| Australia | 1800 005 731 |
| China | 400 120 2749 |
| Hong Kong | 800 933 225 |
| India | +91 80 400 22990 |
| Indonesia | 00780 3651 0068 |
| Japan | +81 3 4563 4277 |
| Korea | 0030 861 0051 |
| Macau | 1080 0610 0292 |
| Malaysia | 1800 806 866 |
| New Zealand | 0800 440 551 |
| Philippines | 1800 1651 0815 |
| Singapore | 800 186 5130 |
| Taiwan | 0080 1611 333 |
| Thailand | 001800 611 2781 |
| For any country not listed call (USA) | +1-801-861-4000 |
| Language | Phone Number |
|---|---|
| English | +44 1635 565 700 |
| French | +33 1 7092 9400 |
| German | +49 211 5632 801 |
| Italian | +39 023 663 4949 |
| Polish | +48 22 537 50 97 (8 a.m.-6 p.m. CET) |
| Spanish | +34 910 48 2222 |
Refer to our Technical Support Handbook for a description of severities, hours of coverage, response time targets, and instructions for using Customer Center.