Contact Support

Self-Help Resources

Micro Focus Support provides access to the knowledge base, downloads, documentation, Community, and more. Use these self-service resources first to rapidly find a solution for many issues.

Request Assistance

If you cannot resolve your issue using self-help resources and have a current maintenance and support plan for your product, you can open a case with Support.

For medium/low severity issues, please submit a support case on the Support Portal. For access issues or general questions, use "Chat With An Agent" at the bottom of any Support Portal page.

For high severity issues, please call your local support center to open a support case.

Americas

Country Location Phone Number
USA & Canada North America Support Center
Provo, UT
1-800-858-4000
24x7 (TTY/TDD 800-711-3484)
Latin America
(All Spanish speaking countries)
Latin America Support Center
Buenos Aires, Agentina
+5411-5272-1091
24x7
Brazil Brazilian Support Center
Sao Paulo, Brazil
+55-114-858-2923
12x5 electronic
24x7 for severity 1 exclusively by phone

Asia Pacific

Country Phone Number
Australia 1-800-444-050
China 400 120 2749
Hong Kong 800 933 225
India +91 80 400 22990
Indonesia 00780 3651 0068
Japan +81 3 4563 4277
Korea 0030 861 0051
Macau 1080 0610 0292
Malaysia 1800 806 866
New Zealand 0800 440 551
Philippines 1800 1651 0815
Singapore 800 186 5130
Taiwan 0080 1611 333
Thailand 001800 611 2781
For any country not listed call (USA) +1-801-861-4000

Europe, Middle East and Africa

Language Phone Number
English +44 1635 565 700
French +33 1 7092 9400
German +49 211 5632 801
Italian +39 023 663 4949
Polish +48 22 537 50 97 (8 a.m.-6 p.m. CET)
Spanish +34 910 48 2222

Refer to our Technical Support Handbook for a description of severities, hours of coverage, response time targets, and instructions for using Customer Center.