If you cannot find a solution by searching our knowledgebase, documentation, support forums, release notes or articles and tips, please open an incident (service request) directly with technical support by Web/Chat or Telephone.
For medium/low severity issues, please open an incident in Customer Center. If you have already opened a service request, you may initiate a chat session with your assigned support engineer if he/she is available.
For entitlement or general questions, you can chat with the next available support representative (opens pop-up window).
For high severity issues, please call your local support center to open a support incident.
| Country | Location | Phone Number |
|---|---|---|
| USA & Canada | North America Support Center Provo, UT |
1-800-858-4000 24x7 (TTY/TDD 800-711-3484) |
| Latin America (All Spanish speaking countries) |
Latin America Support Center Buenos Aires, Agentina |
+5411-5272-1091 24x7 |
| Brazil | Brazilian Support Center Sao Paulo, Brazil |
+55-114-858-2923 12x5 electronic 24x7 for severity 1 exclusively by phone |
| Country | Phone Number |
|---|---|
| Australia | 1800 005 731 |
| China | 400 120 2749 |
| Hong Kong | 800 933 225 |
| India | +91 80 400 22990 |
| Indonesia | 00780 3651 0068 |
| Japan | +81 3 4563 4277 |
| Korea | 0030 861 0051 |
| Macau | 1080 0610 0292 |
| Malaysia | 1800 806 866 |
| New Zealand | 0800 440 551 |
| Philippines | 1800 1651 0815 |
| Singapore | 800 186 5130 |
| Taiwan | 0080 1611 333 |
| Thailand | 001800 611 2781 |
| For any country not listed call (USA) | +1-801-861-4000 |
| Language | Phone Number |
|---|---|
| English | +44 1635 565 700 |
| French | +33 1 7092 9400 |
| German | +49 211 5632 801 |
| Italian | +39 023 663 4949 |
| Polish | +48 22 537 50 97 (8 a.m.-6 p.m. CET) |
| Spanish | +34 910 48 2222 |
Note: The numbers for English, French, Italian and Spanish Support have been updated. The previous numbers will continue to work until the end of October 2020 when they will be decommissioned.
Refer to our Technical Support Handbook for a description of severities, hours of coverage, response time targets, and instructions for using Customer Center.