Windows 7 and Attachmate Products
Technical Note 2461
Last Reviewed 20-Feb-2014
Applies To
Reflection 2014
Reflection Pro 2014
Reflection for IBM 2014
Reflection for IBM 2011
Reflection for IBM version 14.0 SP7 or higher
Reflection for UNIX and OpenVMS 2014
Reflection for UNIX and OpenVMS 2011
Reflection for UNIX and OpenVMS version 14.0 SP7 or higher
Reflection X 2014
Reflection X 2011
Reflection X version 14.0 SP7 or higher
Reflection Suite for X 2011
Reflection Suite for X version 14.0 SP7 or higher
Reflection Standard Suite 2011
Reflection Enterprise Suite 2014
Reflection Enterprise Suite 2011
Reflection for the Web 2014 (All Editions)
Reflection for the Web 2011 (All Editions)
Reflection for the Web 2008 (All Editions)
Reflection Security Gateway 2014
INFOConnect Enterprise Edition for Airlines, IBM and Open Systems version 9.0 or higher
EXTRA! X-treme version 9.1 or higher
Reflection for the Multi-Host Enterprise Standard Edition version 14.0 SP7 or higher
Reflection for the Multi-Host Enterprise Professional Edition version 14.0 SP7 or higher
Reflection for HP with NS/VT version 14.0 SP7 or higher
Reflection for Secure IT Windows Client version 7.1 SP2 or higher
Reflection for Secure IT Windows Server version 8.0 or higher
Verastream Host Integrator version 7.0 or higher
Verastream Process Designer R3 or higher
Summary

This technical note describes Attachmate product support for Microsoft Windows 7 and lists the known issues.

Attachmate Product Version Support on the Windows 7 Platform

The following Attachmate products earned Microsoft's "Compatible with Windows 7" logo, which ensures that they meet the Windows 7 standards for security, reliability, compatibility, and ease of installation. The products have been tested with both the 64-bit and 32-bit versions of Windows 7.

EXTRA! X-treme 9.2
Reflection 2014
Reflection Pro 2014
Reflection for IBM 2014
Reflection for UNIX and OpenVMS 2014
Reflection X 2014
Reflection Enterprise Suite 2014
Reflection Enterprise Suite 2011
Reflection Standard Suite 2011
Reflection Suite for X 2011
Reflection for IBM 2011
Reflection for UNIX and OpenVMS 2011
Reflection X 2011
Reflection X Advantage (Reflection X Advantage is a component of Reflection X 2014, Reflection Pro 2014, Reflection X 2011, and Reflection Suite for X 2011)
Reflection Enterprise Suite 2008
INFOConnect Enterprise Edition 9 or higher

The following Attachmate products are supported on Windows 7:

EXTRA! X-treme 9.1
Reflection for the Web 2014
Reflection for the Web 2011
Reflection Security Gateway 2014
Reflection for the Multi-Host Enterprise Professional Edition 14.0 SP7 or higher
Reflection for the Multi-Host Enterprise Standard Edition 14.0 SP7 or higher
Reflection for IBM 14.0 SP7 or higher
Reflection for HP 14.0 SP7 or higher
Reflection for UNIX and Open VMS 14.0 SP7 or higher
Reflection Suite for X 14.0 SP7 or higher
Reflection X 14.0 SP7 or higher
Reflection for Secure IT Windows Client 7.1 SP2 or higher
Reflection for Secure IT Windows Server 8.0 or higher
Verastream Host Integrator 7.0 or higher
Verastream Process Designer R3 or higher

Important: Earlier versions of Attachmate products listed above have not been fully tested on the Windows 7 platform. If issues arise, they may be resolved in later versions.

About Reflection for the Web and Reflection Security Gateway

Reflection for the Web and Reflection Security Gateway client components will run on Windows 7 as long as Reflection for the Web or Reflection Security Gateway is running on a system that meets the minimum system requirements for the operating system, the Java runtime environment, and the web browser.

For a list of system requirements, see the Reflection for the Web Technical Specifications: http://www.attachmate.com/Products/Terminal+Emulation/refweb/rweb/tech-specs.htm.

For additional information about Reflection for the Web and Java Virtual Machines, see Technical Note 1674.

Known Issues

Review the following known issues with Microsoft Windows 7 and Attachmate products. Check this technical note periodically for updated reports of known issues.

WinHelp Is Not Included with Windows 7

Windows Help program (WinHlp32.exe) is no longer included with Windows. When attempting to access the product help, you may see the following message: "Why can't I get Help from this program?"

To open product help, you may need to install the Windows Help program. For additional information, see Technical Note 2294.

EXTRA! X-treme User Data Location

For the default installation of EXTRA! X-treme 9.1 or higher, the User Data Location (for sessions, macros, and schemes directories) should be the My Documents or All Users directories.

Under Windows 7, if you specify Application Directory (\Program Files) for the User Data Location, the UAC shield icon appears on top of the EXTRA! shortcut icon (the big orange E), indicating that you need elevated or special permissions to run EXTRA! from this location.

Reflection for the Web Servers

Attachmate does not recommend running Reflection for the Web or Reflection Security Gateway server components in a production environment on a workstation operating system such as Windows 7 because Windows 7 is not a server operating system.

If you must install Reflection for the Web or Reflection Security Gateway servers on a Windows 7 workstation, note that Windows 7 has a security component called User Account Control (UAC). Under this infrastructure, administrators have administrative privileges, but applications run by administrators are run with standard user permissions, unless the user specifically authorizes the application to use higher privileges.

This structure affects the ability to run the following Reflection for the Web or Reflection Security Gateway components from the Start Menu: Uninstall, Start Servlet Runner, and all of the wizards in the Utility group. (Servers that are installed as a service run correctly on Windows 7.)

To configure Windows 7 to permit an application to run with elevated privileges:

  1. Right-click the application icon, and click Properties.
  2. On the Compatibility tab, under Privilege Level, select Run this program as an administrator.
  3. Click OK.

For further information about UAC, see one of the following resources:

Reflection for the Web or Reflection Security Gateway and IIS 7 Integration

Note: On Windows Server 2008 and Windows 2008 R2, there is a known issue integrating Reflection for the Web with IIS 7.

Reflection for the Web 2014, 2011, and Reflection Security Gateway 2014 integrate with IIS 7.x. For more information see:

Reflection for the Web 2014 or Reflection Security Gateway 2014 Installation Guide topic, Running the IIS Integration Utility – http://support.attachmate.com/manuals/rweb2014.html

Reflection for the Web 2011 Installation Guide topic, Running the IIS Integration Utility – http://support.attachmate.com/manuals/rweb2011.html

Reflection LPD Not Supported on Windows 7

Reflection LPD, which ships with some Reflection products, is not supported on the Windows 7 platform.

Related Technical Notes
2294 Unable to Open Help on Windows
2325 Windows Server 2008 and Attachmate Products
2520 EXTRA! X-treme Supported Platforms
10030 Supported Platforms and Systems Requirements for Verastream Host Integrator

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