Error 1334 When Installing an EXTRA! Service Pack
Technical Note 2377
Last Reviewed 08-Aug-2008
Applies To
EXTRA! X-treme version 9.0 SP1
EXTRA! X-treme version 9.0 SP2
Summary

When attempting to apply a service pack to EXTRA! X-treme 9.0, you may see Error 1334. This technical note provides information to troubleshoot this error.

Symptoms

When applying EXTRA! X-treme 9.0 Service Pack 1 or Service Pack 2, you may see the following installer error:

Figure 1. Error 1334. The file '(file name)' cannot be installed because the file cannot be found in cabinet file 'Data1.cab'. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package. Figure 1. Error 1334. The file '(file name)' cannot be installed because the file cannot be found in cabinet file 'Data1.cab'. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

The file name indicated in the error varies depending on the options installed. For example, the error may be indicated on file F45495_OBJ_TELA.EBH or F45497_OBJS_OLE.EBM.

Error 1334 may occur in the following circumstances:

  • after opening the .MSP patch to modify the existing local workstation installation.
  • when applying the service pack to an Administrative installation (MSI), using either the service pack Patch Wizard or an msiexec command line.

If you are applying the service pack to an Administrative installation using the service pack Patch Wizard, after dismissing the error 1334 dialog and rollback completes, you may see an additional error:

Figure 2. The patch was unsuccessful. It returned error number: 1603 Figure 2. The patch was unsuccessful. It returned error number: 1603

Explanation

Error 1334 commonly occurs if you originally installed EXTRA! X-treme 9.0 using either of the following methods:

  • The default compressed Atmee90.msi installer file package (located in the \MSI directory of the product CD, or C:\attachmate_temp\extra-9.0-release\MSI after files are extracted in the downloaded product). The compressed Atmee90.msi file is identified by its larger size (approximately 40 MB) since it includes .CAB cabinet files that contain compressed EXTRA! X-treme program files.
  • An .MST transform file and new compressed .MSI file created with the Custom Installation Wizard (CIW). This method is used to deploy additional custom settings or client files.

In a default or Typical installation, only the “English (United States)” Language Option is installed. However, the service pack installer attempts to update all language files, thus causing the error.

Solution

To avoid the error in a compressed MSI installation, apply the service pack to the workstation using one of the following methods.

Run the Patch Wizard

When you run the Patch Wizard (from the service pack autorun install.exe menu, or rpatch.exe in the download extracted files), select the option “Apply to the Local installation on this workstation.” For more information, see Technical Note 2263.

Open the MSP File

To apply the service pack to the local workstation by opening the MSP file:

  1. Use the Patch Wizard to “Save a file (*.msp) for later application” or locate the .MSP in the download extracted files. Default locations:
    • Service Pack 1: C:\attachmate_temp\EXTRA!-v9.0.1-sp\extra\extra90sp1.msp
    • Service Pack 2: C:\Documents and Settings\<user name>\Local Settings\Temp\EXTRA!-v9.0.2-sp\extra\extra90sp2.msp
  1. Double-click the .MSP file to start the Setup Wizard.
  2. In the wizard, do one of the following:
    • Select the Repair option instead of Modify.
    • Or, if you choose to Modify the existing installation, clear all Language Options except that which was originally installed. By default, “English (United States)” is the only language installed (unless advertising or Group Policies are used).

Run an MSIEXEC Command Line

To apply the service pack to the workstation by running an msiexec command line, see Technical Note 1885.

Install EXTRA! Without Compressed MSI

The service pack error will not occur if the original 9.0 product is installed from the media image using the autorun menu option, Setup.exe, or non-compressed Atmee90.msi file (located in the \EXTRA! directory of the product CD, or C:\attachmate_temp\extra-9.0-release\EXTRA! after files are extracted in downloaded product). The non-compressed Atmee90.msi file is identified by its smaller size (approximately 3 MB) since it does not contain the compressed program files.

Related Technical Notes
1885 Using MSI Commands to Manually Apply a Windows Installer (*.msp) Patch File
2261 Error 1603 When Installing EXTRA! 9 Service Pack 1 (SP1)
2263 How to Apply a Service Pack to EXTRA! 9.2

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