HP Operations Smart Plug-in for Oracle Application Server

 

Release Notes

 

for HP Operations Manager for Windows®

Software version: 7.00

Publication date: December 2009

This document is an overview of the changes made to HP Operations Smart Plug-in for Oracle Application Server (Oracle AS SPI) for HP Operations Manager for Windows versions 8.10 and 8.16. It contains important information that is not included in manuals or Online Help. You can find the following information in this document:

What's New in This Release?
Installation Notes
Enhancements and Fixes
Known Problems, Limitations, and Workarounds
Documentation Updates
Documentation Errata
Support
Legal Notices

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What's New in This Release?

Installation Notes

Installation requirements, as well as instructions for installing OASSPI, are documented in the HP Operations Smart Plug-in for Oracle Application Server Installation and Configuration Guide provided in PDF (.pdf) format. You can find the Installation and Configuration Guide on the product installation media in the Documentation directory.

Support Matrix

Refer to the Support Matrix (SUMA) link to find the Support Matrix for this product that lists the supported HP Operations Manager, application servers, HP Performance Agent, HP Performance Manager, and HP Reporter version at this location: HP Support matrices. For information on the archived obsolescence programs, refer to the Obsolescence Archive link.

Note: Most of the support areas require that you register as an HP Passport user and sign in. Many also require an active support contract. To find more information about support access levels, go to: Access levels.

To register for an HP Passport ID, go to: HP Passport Registration.

Known Problems, Limitations, and Workarounds

This release contains the following unresolved problems. Workarounds are provided wherever applicable. Click on the problem statement to see the complete description.

Error message appears if the instrumentation files of more than one Web Application Server SPI are deployed on the same node

PROBLEM: If the instrumentation files of more than one Web Application Server SPI are deployed on the same node, an error message (File name collision detected) appears in the HPOM message browser whenever a multiple occurrence of an instrumentation file is identified.

Error message appears when the instrumentation files of the Oracle AS SPI and SHS component are deployed on the same node

PROBLEM: When the instrumentation files of the Oracle AS SPI and SHS component are deployed on the same node, an error message (File name collision detected) appears in the HPOM message browser whenever a multiple occurrence of XMLParser.pm is identified. This does not affect the configuration. You can ignore this error message.

Policy is not deployed if you install the same version of the policy twice

PROBLEM: If you install the same version of a policy twice, the policy is not deployed and the discovery process stops. The policy name is preceeded by '*'.
WORKAROUND: Select Policy Management –> Agent policies grouped by type. Select the policy which was installed twice. Right-click the policy and select All Tasks –> Remove the Latest version.

Two policy groups are present after upgrading from OVOW 7.5_spi2006.1 to OMW8.1_spi2008.1

PROBLEM: Upgrading from OVOW 7.5_spi2006.1 to OMW8.1_spi2008.1 leads to the presence of two policy groups namely SPI for Oracle AS (new) and SPI for Oracle Application Server (old).
WORKAROUND: Manually delete the policy group named SPI for Oracle Application Server.

Discovery, Discover or Configure OASSPI tool hangs

PROBLEM: The Discovery policy, the Discover or Configure OASSPI tool hangs.
CAUSE: When you run any of these components the configuration file is locked so that the file cannot be overwritten. If you select STOP in the Console Status window or these components are stopped while running because of any other reason (for example, a failover), the lock is not removed from the configuration file. When you start any of these components again, the component waits for the lock to be removed before it can continue.
WORKAROUND: Remove the lock directory on the management server: <OvOWShareInstallDir>\SPI-Share\wasspi\oas\conf\SiteConfig.lock where <OvOWShareInstallDir> is typically (for HPOM for Windows 8.10) C:\Documents and Settings\All Users\Application Data\HP\HP BTO Software\shared. The locking mechanism automatically deletes the lock directory after two hours.

The output file created by Self-Healing Info tool is hidden

PROBLEM: When the Self-Healing Info tool is run on a Windows managed node, the output file may be hidden.
WORKAROUND: If you do not see the file, do the following on the managed node:
  1. Open Windows Explorer.
  2. From the Tools menu, select Folder Options.
  3. Click on the View tab.
  4. Under Hidden files and folders, select Show hidden files and folders.

On a Solaris managed node, the ddflog and dsilog processes hang

PROBLEM: On a Solaris managed node, the ddflog and dsilog processes hang. The error message
WASSPI-1: Unable to create the lock file /var/opt/OV/wasspi/oas/datalog/ddflog.lck. File already exists. is reported and running the command ps –l shows that the ddflog_coda and ddflog or dsilog processes are hung.
WORKAROUND: On each Solaris managed node on which the problem occurs, do the following:
  1. In the /var/opt/OV/wasspi/oas/conf/SPIConfig file, set the DATA_LOGGING_EXECUTABLE_NAME
    property after the “#--------- Dynamic definitions -----------“ entry. DATA_LOGGING_EXECUTABLE_NAME explicitly sets the data logging program that is used (normally, the collector automatically determines the data logging program to use).
  2. If you are running OVPA, set the property to the following value:
    DATA_LOGGING_EXECUTABLE_NAME=/opt/perf/bin/dsilog If you are running CODA, set the property to the following value:
    DATA_LOGGING_EXECUTABLE_NAME=/opt/OV/bin/OpC/monitor/ddflog_coda
  3. Kill the hung ddflog_coda and ddflog or dsilog processes. Example excerpt from the SPIConfig file after setting the property:
    UDM_GRAPH_CAPACITY=50000
    UDM_PERF_CAPACITY=50000
    #--------- Dynamic definitions -----------
    DATA_LOGGING_ENABLED=TRUE
    DATA_LOGGING_EXECUTABLE_NAME=/opt/perf/bin/dsilog

Error message appears for managed nodes running Red Hat Linux 4

PROBLEM: For a managed node running Red Hat Linux 4 or SuSe Linux 9.1or 9.2, both discovery and metric threshold monitor alarming or one of them is not functioning and the following error message is found in the SPI error log:
*** glibc detected *** double free or corruption: 0x0937d008 ***
WORKAROUND: On the OVO agent, set the MALLOC_CHECK_ environment variable to 0 (zero) and restart the agent.

The uninstallation process does not uninstall Oracle AS SPI completely

PROBLEM: In a cluster environment, the uninstallation process may not remove the SPI for Oracle Application Server tool group, policy group, and some policies.
WORKAROUND: Manually delete the tool group, policy group and policies from the management server console.

 

Limitations

Documentation Updates

The first page of this release notes document contains the following identifying information:

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Documentation Errata

The following troubleshooting information is missing in the Installation and Configuration Guide for HP Operations Smart Plug-in for Oracle Application Server.

In the SiteConfig file for Windows managed nodes, "\" character is removed from the value for HOME and JAVA_HOME

PROBLEM: In the SiteConfig file for Windows managed nodes, the value for HOME and JAVA_HOME appears as:
HOME=Cproduct10.1.3.1OracleAS_1
JAVA_HOME=Cproduct10.1.3.1OracleAS_1jdk
The "\" character is removed from the path.
WORKAROUND: Replace the character "\" with "/" or "\\" in the path for HOME and JAVA_HOME.
For example, HOME=C:/product/10.1.3.1/OracleAS_1 or
HOME=C:\\product\\10.1.3.1\\OracleAS_1

HP Software Support

This web site provides contact information and details about the products, services, and support that HP Software offers. For more information, visit the HP Support web site at: HP Software Support Online.

HP Software support provides customer self-solve capabilities. It provides a fast and efficient way to access interactive technical support tools needed to manage your business. As a valued support customer, you can benefit by being able to:

To access the Self-solve knowledge base, visit the Self-solve knowledge search home page.

Note: Most of the support areas require that you register as an HP Passport user and sign in. Many also require an active support contract. To find more information about support access levels, go to: Access levels.

To register for an HP Passport ID, go to: HP Passport Registration.

Legal Notices

©Copyright 2009 Hewlett-Packard Development Company, L.P.

Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

The information contained herein is subject to change without notice.

For information about third-party license agreements, see the spi-thirdparty-license-agreements directory on the product installation DVD-ROM.

Trademark Notices

Oracle is a registered trademark of Oracle Corporation and/or its affiliates.
Windows® is U.S. registered trademark of Microsoft Corporation.
Java™ is a US trademark of Sun Microsystems, Inc.