HP Operations Smart Plug-in for Microsoft® Exchange Server

for HP Operations Manager for Windows®

Release Notes

Software version: 13.00 / December 2009

This document provides an overview of the changes made to HP Operations Smart Plug-in for Microsoft Exchange Server, 13.00 (Microsoft Exchange SPI) for HP Operations Manager for Windows versions 8.10 and 8.16. It contains important information not included in the manuals or in the online help.

In This Version
Documentation Updates
Installation Notes
Enhancements and Fixes
Known Problems, Limitations, and Workarounds
Documentation Errata
Local Language Support
Support
Legal Notices

In This Version

Version 13.00 of the Microsoft Exchange SPI includes enhancements and defect repairs. For more information, see"Enhancements and Fixes" section. For installing and using the product, print and read the HP Operations Smart Plug-in for Microsoft Exchange Server Installation and Configuration Guide, 13.00, and refer to the online help.

This version has the following updates:

Documentation Updates

The first page of this release notes document contains the following identifying information:

To check for recent updates or to verify that you are using the most recent edition, visit the following URL: HP Software Product Manuals

  1. In the Product list, click the product name.
  2. In the Version list, click the version number.
  3. In the OS list, click the OS type.
  4. In the document list, click the document title.
  5. To retrieve the document, click Open or Download.

To view the archived documents, click HP Operations Smart Plug-Ins (SPIs)

NOTE: To view files in PDF format (*.pdf), Adobe Acrobat Reader must be installed on your system. To download Adobe Acrobat Reader, visit the following URL:
http://www.adobe.com

Installation Notes

For installation (and/or) upgrade and configuration: Print and read the HP Operations Smart Plug-in for Microsoft Exchange Server Installation and Configuration Guide located in the \Documentation\SPI Guides\ directory on the HP Operations Smart Plug-ins DVD. You can also find detailed information in the Microsoft Exchange Server SPI online help after you install the product.

Software anf Hardware Support

Before installing the Microsoft Exchange SPI, make sure that your system meets the following minimum requirements:

Enhancements and Fixes

The Microsoft Exchange Server SPI issues listed below have been resolved. Click the QXCR reference number for details on the HP Online Software Support web site.
  1. QCCR1A24422 : opcmsg template for Microsoft Exchange Server 11.50 is missing.

  2. QCCR1A24429 : Exchange 2007 Top Mailbox Report reports incorrect Storage Limit.

  3. QCCR1A39789 : Exchange 2007 Discovery policy cannot be opened from HP Operations Manager on Windows Console.

  4. QCCR1A39891 : Microsoft Exchange Tracking Log collection should collect data for full day (previous day).

  5. QCCR1A59706 : Microsoft Exchange SPI service map is not updating the severity levels.

  6. QCCR1A61314 : Issues with EXSPI-8X Dc Replication Summary policy.

  7. QCCR1A90209 : Problem with Top 20 Senders Exchange 2007 reports .

  8. QCCR1A24424 : Policy Error for "EXSPI-8.X Edge Dc-SMTP Perf Inbound Cnn / Outbound Cnn" .

  9. QCCR1A24425 : Reporter 3.8: SPI for Exchange 2007 - Report Problem.

  10. QCCR1A30304 : EXSPI Service discovery runs with errors .

  11. QCCR1A24436 : EXSPI 11 does not log all EX2007_MBDETAIL data to OVPA datasource.

  12. QCCR1A24435 : PowerShell configuration utility tool not working from remote console .

  13. QCCR1A30623 : Request to avoid additional steps when deploying EXSPI instrumentation to Exchange 2007 server .

  14. QCCR1A89968 : Documentation missing for some Exchange 2007 reports .

  15. QCCR1A24421 : "EXSPI-8.X Information Store Db Cache Size" uses inappropriate counter.

  16. QCCR1A58992 : Documentation missing for EXSPI OV Topology Viewer tool in OMW 8.10 Remote Console

  17. QCCR1A24402 : EXSPI-8.X Information Store Db using wrong performance counter "database"

  18. QCCR1A24440 : Exchange SPI tracklog collection does not work

Known Problems, Limitations, and Workarounds

This release of the Microsoft Exchange SPI contains the following problems and limitations:

(1) Limitation: Operations Topology Viewer Tool

Possible Reason for the problem: Topology Viewer is blocked in its attempts to collect Exchange data, but fails to complete and stops responding at 75% complete because of a malfunctioning Windows cluster.

Workaround: In the Add Forest dialog, do not check the Advanced Exchange Data Collection.

(2) Limitation: The 'Policy ID' error during SPI upgrade

While upgrading the SPI to the version 13.00 on an HPOM 8.10 server, approximately 81 warning messages are sent to the HPOM message browser indicating that the older version of the policy has the same ID as the new version of the policy.

Workaround: Ignore these messages after you upgrade the Microsoft Exchange SPI to this version.

(3) Limitation: Microsoft Exchange SPI metrics have a limit beyond which values cannot be stored in HP Performance Agent classes

The following tables mentions the list of the Microsoft Exchange SPI metrics with maximum value that they can store in the HP Performance Agent Class .

Table 1: Metrics capable of storing the maximum value till 2147483647

Data Class Metric
EX2007_AGCFG AGCFG_PRI
EX2007_ATTACHFILTER MSGFILTERPERSEC
EX2007_ATTACHFILTER MSGATT_FILTERED
EX2007_AVAILABILITY AVAILABILITY
EX2007_CONNFILTER CONNIPALLOWLIST
EX2007_CONNFILTER CONNIPBCKLISTPVD
EX2007_CONNFILTER CONNIPBCKLIST
EX2007_CONNFILTER CONNIPALLOWLISTPVD
EX2007_CONTFILTER MSGWITHSCL1
EX2007_CONTFILTER MSGWITHSCL0
EX2007_CONTFILTER MSGWITHSCL2
EX2007_CONTFILTER MSGWITHSCL3
EX2007_CONTFILTER MSGWITHSCL4
EX2007_CONTFILTER MSGWITHSCL5
EX2007_CONTFILTER MSGWITHSCL6
EX2007_CONTFILTER MSGWITHSCL7
EX2007_CONTFILTER MSGWITHSCL8
EX2007_CONTFILTER MSGWITHSCL9
EX2007_CONTFILTER MSGQUARANTINED
EX2007_CONTFILTER MSGDELETED
EX2007_CONTFILTER MSGBYPASSSCAN
EX2007_CONTFILTER MSGSCANNED
EX2007_CONTFILTER MSGREJECTED
EX2007_DEST NUM_BYTES_DR
EX2007_DEST NUM_MSGS_DR
EX2007_FDSOAB TASK_QUEUED
EX2007_FDSOAB TASKS_COMPLETED
EX2007_FDSUM TASK_QUEUED
EX2007_FDSUM TASKS_COMPLETED
EX2007_IMAP4PERF IMAP4CON
EX2007_IMAP4PERF IMAP4FAILEDCON
EX2007_IMAP4PERF IMAP4REJECTEDCON
EX2007_ISCLIENT ISCLATENCY10
EX2007_ISCLIENT ISCLATENCY5
EX2007_ISCLIENT ISCLATENCY2
EX2007_ISCLIENT ISCRPCATTEMPT
EX2007_ISCLIENT ISCRPCSUCCEED
EX2007_ISCLIENT ISCRPCFAIL
EX2007_ISCLIENT ISCRPCFUNAV
EX2007_ISCLIENT ISCRPCFBUSY
EX2007_ISCLIENT ISCRPCFCANCEL
EX2007_ISCLIENT ISCRPCFCALLFAIL
EX2007_ISCLIENT ISCRPCFACCESSDENY
EX2007_ISCLIENT ISCRPCFOTHER
EX2007_ISPERF RPCREQUESTS
EX2007_ISPERF ISVMLARGESTBLOCK
EX2007_ISPERF ISVMLARGEFREEBB
EX2007_ISPERF ISVM16MBFREE
EX2007_ISPERF ISUSERCNT
EX2007_ISPERF ISCONNECTCNT
EX2007_ISPERF ISANONUSERCNT
EX2007_ISPERF ISACTIVEUSERCNT
EX2007_ISPERF ISACTIVECONNECTCNT
EX2007_ISPERF ISACTIVEANONUSERCNT
EX2007_MBDETAIL MB_SIZE
EX2007_MBDETAIL MB_MSGCOUNT
EX2007_MBDETAIL MB_DELCOUNT
EX2007_MBDETAIL MB_DELSIZE
EX2007_MBPERF MBRECEIVEQ
EX2007_MBPERF MBDELIVERYTIME
EX2007_MBPERF MBLOCALDELIVER
EX2007_MBPERF MBDELIVER
EX2007_MBPERF MBSENT
EX2007_MBPERF MBSUBMITTED
EX2007_MBPERF MBRECIPIENT
EX2007_MBPERF MBACTIVELOGON
EX2007_MBPERF MBLOGON
EX2007_MBPERF MBLOGONPEAK
EX2007_MBPERF MBRECOVERITEMS
EX2007_MBPERF MBRECOVERSIZE
EX2007_MBSUMMARY MAILBOX_USRCNT
EX2007_MBSUMMARY MAILBOX_MSGCNT
EX2007_PFDETAIL PF_SIZE
EX2007_PFDETAIL PF_POSTCOUNT
EX2007_PFPERF PFRECEIVEQ
EX2007_PFPERF PFDELIVERYTIME
EX2007_PFPERF PFDELIVER
EX2007_PFPERF PFSENT
EX2007_PFPERF PFSUBMITTED
EX2007_PFPERF PFRECIPIENT
EX2007_PFPERF PFACTIVELOGON
EX2007_PFPERF PFLOGON
EX2007_PFPERF PFLOGONPEAK
EX2007_PFPERF PFRECOVERITEMS
EX2007_PFPERF PFRECOVERSIZE
EX2007_PFPERF PFREPRCVD
EX2007_PFPERF PFREPSENT
EX2007_PFPERF PFREPQ
EX2007_PFSUMMARY FOLDER_COUNT
EX2007_PFSUMMARY FOLDER_MSGCNT
EX2007_POP3PERF POP3CON
EX2007_POP3PERF POP3FAILEDCON
EX2007_POP3PERF POP3REJECTEDCON
EX2007_POP3PERF POP3DELE
EX2007_POP3PERF POP3RETR
EX2007_PRTAGT SENDBCK_LOPNPXY
EX2007_PRTAGT SENDBCK_LCKEDLSRL
EX2007_PRTAGT SENDBCK_LCKEDRSRL
EX2007_PRTAGT SENDBCK_ROPENPXY
EX2007_PRTAGT SENDBYPASS_LSRLCALC
EX2007_PRTAGT SENDPROCESSED
EX2007_QINFO QINFO_MSGCNT
EX2007_RECP NUM_BYTES_RR
EX2007_RECP NUM_MSGS_RR
EX2007_RECPFILTER RECPREJ_RECPVLDATION
EX2007_RECPFILTER RECPREJ_BCKLIST
EX2007_REPLSUMM REPL_LSTLOGGEN
EX2007_REPLSUMM REPL_LSTLOGCP
EX2007_REPLSUMM REPL_LSTLOGINS
EX2007_REPLSUMM REPL_LSTLOGRPL
EX2007_REPLSUMM REPL_CPQLEN
EX2007_REPLSUMM REPL_RPLQLEN
EX2007_REPLSUMM REPL_TARGET
EX2007_SENDER NUM_BYTES_SR
EX2007_SENDER NUM_MSGS_SR
EX2007_SENDERID MSGBYPASSED
EX2007_SENDERID MSGSOFTFAILED
EX2007_SENDERID MSGNEUTRALRESULT
EX2007_SENDERID MSGFAILMALDOMAIN
EX2007_SENDERID MSGVALIDATED
EX2007_SENDERID MSGPASSRESULT
EX2007_SENDERID MSGTEMPERROR
EX2007_SENDERID MSGNONERESULT
EX2007_SENDERID MSGFAIL_NONEXISTDMN
EX2007_SENDERID MSGPERMERROR
EX2007_SENDERID MSGMISSORGIP
EX2007_SENDERID MSGWITHNOPRA
EX2007_SENDERID MSGFAIL_NOTPERMIT
EX2007_SENDFILTER MSGEVALUATED
EX2007_SENDFILTER MSGFILTERED
EX2007_SMTPRECV SMTPBYTERECV
EX2007_SMTPRECV SMTPMSGRECV
EX2007_SMTPRECV SMTPMSGBYTERECV
EX2007_SMTPRECV SMTPCONNCURR
EX2007_SMTPRECV SMTPCONNTOT
EX2007_SMTPSEND SMTPBYTESEND
EX2007_SMTPSEND SMTPMSGSEND
EX2007_SMTPSEND SMTPMSGBYTESEND
EX2007_SMTPSEND SMTPCONNCURR
EX2007_SMTPSEND SMTPCONNTOT
EX2007_SOURCE NUM_BYTES_SRC
EX2007_SOURCE NUM_MSGS_SRC
EX2007_SPAMSTATS DELETED
EX2007_SPAMSTATS QUARANTINED
EX2007_SPAMSTATS REJECTED
EX2007_TRANSQ POISON_Q_LENGTH
EX2007_TRANSQ SUB_Q_LENGTH
EX2007_TRANSQ RETRY_NONSMTP_QLEN
EX2007_TRANSQ AGGDEL_ALLQ_LEN
EX2007_TRANSQ UNREACH_Q_LENGTH
EX2007_TRANSQ RET_MD_Q_LEN
EX2007_TRANSQ ACT_REM_DQLENGTH
EX2007_TRANSQ ACT_NONSMTP_DQLENG
EX2007_TRANSQ RET_REM_DQLENGTH
EX2007_TRANSQ LARG_DQ_LENGTH
EX2007_TRANSQ ACT_MDQ_LENGTH
EX2007_UMAUTO_ATTEN BUSS_HR_CALLS
EX2007_UMAUTO_ATTEN OPER_TRANSFERS
EX2007_UMAUTO_ATTEN OUT_OF_HR_CALLS
EX2007_UMAVAIL CALLS_DISCN_EXT_ERR
EX2007_UMAVAIL HUB_ACCESS_FAIL
EX2007_UMAVAIL MSERV_ACCESS_FAIL
EX2007_UMAVAIL DIR_ACCESS_FAIL
EX2007_UMCALLANS AV_VMSG_SIZE
EX2007_UMCALLANS CALL_ANSMISSED_CALLS
EX2007_UMFAX FAX_MSG
EX2007_UMFAX FAX_INCOMPLETE
EX2007_UMGENERAL DELAYED_CALLS
EX2007_UMGENERAL TOTAL_CALLS
EX2007_UMIPGWAY UMIPGWAY_PORT
EX2007_UMSRV UMSRV_CALLS
EX2007_UMSRV UMSRV_FAX
EX2007_UMSRV UMSRV_TTS
EX2007_UMSRV UMSRV_ASR
EX2007_UMSUBACCESS VOICE_MSG_SENT
EX2007_UMSUBACCESS EMAIL_MSGQ_ACCESSED
EX2007_UMSUBACCESS AVER_SUB_CALL_DURA
EX2007_UMSUBACCESS EMAIL_MSG_HEARD

Table 2: Metrics capable of storing the maximum value till 21474836.47

Data Class Metric
EX2007_HUBTRANSDSN FAIL_DSNS_TOTAL
EX2007_HUBTRANSDSN DELAY_DSNS
EX2007_ISPERF RPCOPERATIONSPERSEC
EX2007_MBPERF MBSIRATIO
EX2007_MBSUMMARY EDBSIZE
EX2007_MBSUMMARY EDBFREE
EX2007_MBSUMMARY EDBTOTAL
EX2007_PFPERF PFSIRATIO
EX2007_PFSUMMARY EDBSIZE
EX2007_PFSUMMARY EDBFREE
EX2007_PFSUMMARY EDBTOTAL

Table 3: Metrics capable of storing the maximum value till 2147483.647

Data Class Metric
EX2007_MFLAT LATENCY_SECONDS

Workaround: None

(4) Limitation: If, in a record, one of the Microsoft Exchange SPI metrics exceeds limit (as mentioned in the above tables), the entire record does not get logged into the Microsoft Exchange SPI HP Performance Agent class.
For example, if the record to be logged is "Mementos1~1098~Failure~6723419876540987654~1.5~True", then, this entire record will not be logged into the Microsoft Exchange SPI HP Performance Agent Class, as the 4th metric exceeds limit.

Workaround: None

(5) Limitation: EXSPI Configuration Utility can only load the latest version of the EXSPI-8X SPIMetaData Versioning policy. Earlier versions of the policy cannot be loaded.

Workaround: None

(6) Limitation: The EXSPI-8X SPIMetaData Versioning policy cannot be loaded and modified through the EXSPI Configuration Utility from the HP Operations Manager for Windows remote console.

Workaround: Use the local SPIMetaData.xml file from the EXSPI Configuration Utility to change the Microsoft Exchange SPI collections on an HP Operations Manager for Windows remote Console; update the EXSPI-8X SPIMetaData Versioning policy" with modifed contents and re-deploy the policy to all the managed nodes.

Documentation Errata

The following is the doc errata:

HP Operations Smart Plug-in for Microsoft Exchange Server Installation and Configuration Guide - Section Installing and Upgrading Microsoft Exchange SPI Prerequisites to Install Microsoft Exchange SPI -

Install the hotfix available at the following location for all managed Microsoft Exchange Server 2007 nodes with Windows Server 2008 - x64:

http://quixy.deu.hp.com/hotfix/d.php?P=ovoagent&N=QCCR1A97866_+Not+able+to+start+a+binary+with+embedded+manifest+using+tool&V=A.08.60  

Local Language Support

The Microsoft Exchange SPI is available in Japanese (ja) language.

Note that the Japanese versions of the Microsoft Exchange SPI are compatible with both:

Support

You can visit the HP Software Support web site at: HP Software Support Online

This web site provides contact information and details about the products, services, and support that HP offers.

HP Software online software support provides customer self-solve capabilities. It provides a fast and efficient way to access interactive technical support tools needed to manage your business. As a valued support customer, you can benefit by being able to do the following:

Refer to the following Support Matrix (SUMA) link for the supported HP Operations Manager, application servers, HP Performance Agent, HP Performance Manager, and HP Reporter version: HP Support matrices

Note: Most of the support areas require that you register as an HP Passport user and sign in. Many also require an active support contract. To find more information about support access levels, visit the web site: Access levels.

To register for an HP Passport ID, go to: HP Passport Registration.

Legal Notices

ęCopyright 2002-2005, 2007-2009 Hewlett-Packard Development Company, L.P.

Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

The information contained herein is subject to change without notice.

The Microsoft Exchange SPI does not use any Open Source or Third Party components.

Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.