Server Automation (SA): Communication Test reports a “SWR – Server identification error” problem.

  • Document ID:KM803325
  • Creation Date:18-Nov-2009
  • Modified Date:03-Jun-2021
    • Micro Focus Products:
      server automation

Summary

Apart from the troubleshooting in the Administration Guide, here is another good thing to check when this error message is displayed after running a communication test from Server Automation to a SA managed server.

Error

The Server Automation java gui eports the following error when  running a communications test against a managed server...

“SWR – Server identification error” problem.

Cause

The actual IP address of the physical managed server and the IP address stored on SA device record does not match up.

 

Support has noticed, on most of the cases, that it is caused because the /etc/localtime link to /usr/share/zoneinfo/UTC is broken.

 

In some cases the /etc/localtime could be overwritten by a recent OS patch, for instance.

 

Expected result for (correctly linked) /etc/localtime file:

 

# ls -la /etc/localtime
lrwxrwxrwx. 1 root root 25 May  2  2018 /etc/localtime -> ../usr/share/zoneinfo/UTC

Fix

Restoring the time zone to UTC and restarting the Satellite fixes the issue.

Steps to fix:

  1. Restore the link:
    # ln -s /etc/localtime /usr/share/zoneinfo/UTC
  2. Reboot the SA Satellite. Full restart required since the change is made on OS Level to ensure all system processes are using the correct information.

Note: As described above, this is the fix for the most of the cases, if this doesn´t resolve your problem, a Support case should be filed for deeper troubleshooting assistance.