QCR 30676-Creating incidents via Web Services results in a number=NULL query issued against probsummary

Document ID:KM630762
Creation Date:18-Mar-2009
Modified Date:18-Mar-2009
- Micro Focus Products:
  service manager

Summary

Creating incidents via Web Services results in a number=NULL query issued against probsummary

Error

The CreateIncidentRequest SOAP Request successfully creates a new incident ticket, however during this transaction, the apps appear to perform a query against probsummary where number=NULL or number='' that results in a performance issue.

When creating the incident normally (via a web or win client) the issue does not occur.

Cause

QCR 30676

Fix

Fixed in SM7.10