Redhat Enterprise Linux 4 ES/AS Update 7 : Unsupported operating system

Document ID:KM624553
Creation Date:27-Feb-2009
Modified Date:27-Feb-2009
- Micro Focus Products:
  server automation

Archived Content: This information is no longer maintained and is provided "as is" for your convenience.

Summary

When using the Agent Deployment Tool (ADT), to deploy an agent to Redhat Enterprise Linux 4 ES/AS Update 7, the result is "Unsupported operating system"

Error

When Using the Agent Deployment Tool (ADT):

Tue Feb 10 10:34:45 2009: Updating Local Agent Binary Cache
Tue Feb 10 10:34:53 2009: Finished Updating Local Agent Binary Cache
Tue Feb 10 10:34:55 2009: Tunnel succesfully created
Tue Feb 10 10:34:55 2009: Attempting to connect
Tue Feb 10 10:34:59 2009: Failed to connect to target machine's ADMIN$ share
Tue Feb 10 10:35:00 2009: No network provider accepted the given network path.
Tue Feb 10 10:35:06 2009: Begin agent deployment to 192.168.14.79...
Tue Feb 10 10:35:08 2009: Connecting to 192.168.14.79 with ssh:22...
Tue Feb 10 10:36:18 2009: Connected to 192.168.14.79
Tue Feb 10 10:36:19 2009: Setting environment...
Tue Feb 10 10:36:21 2009: Agent Installer =
Warning: Permanently added '192.168.14.79' (RSA) to the list of known hosts.
root@192.168.14.79's password:
Last login: Tue Feb 10 10:34:14 2009 from host.opsware.com
[root@hostname ~]# stty -echo; echo "RC: $? EOL"
"RC: 0 EOL"
[root@hostname ~]# sh-3.00# sh-3.00# sh-3.00# BEGINen_US.UTF-8END
sh-3.00# BEGINEND
sh-3.00# sh-3.00# "RC: 0 EOL"
sh-3.00# echo BEGIN
BEGIN
sh-3.00# echo END
END
sh-3.00# echo "Release:`uname -r` EOL"
Release:2.6.9-78.0.13.ELsmp EOL
sh-3.00# echo "System:`uname -s` EOL"
System:Linux EOL
sh-3.00# echo "Arch:`uname -m` EOL"
Arch:x86_64 EOL
sh-3.00# echo "Release: `rpm -qf /etc/redhat-release` EOL"
Release: redhat-release-4AS-8.0.el4_7.1 EOL
sh-3.00# echo "Release:`uname -v`.`uname -r` EOL"
Release:#1 SMP Wed Jan 7 17:45:52 EST 2009.2.6.9-78.0.13.ELsmp EOL
sh-3.00# echo "Release:`uname -r` EOL"
Release:2.6.9-78.0.13.ELsmp EOL
sh-3.00# cat /etc/fedora-release
cat: /etc/fedora-release: No such file or directory
sh-3.00# cat /etc/SuSE-release
cat: /etc/SuSE-release: No such file or directory
sh-3.00# echo "RPM:`rpm -q VMware-esx --queryformat %{VERSION}` EOL"
RPM:package VMware-esx is not installed EOL
sh-3.00# Tue Feb 10 10:36:33 2009: Unsupported operating system.
Unsupported operating system.
Tue Feb 10 10:36:36 2009: Prerequisites check completed with errors

Completed.

Cause

Redhat has changed the naming convention of the redhat-release RPM. This has caused our ADT tool to misinterpret the Linux Operating system which results in the Unsupported Operating System message.

Fix

Workaround:
Customers will need to manually install the Opsware Agent onto RHEL 4 AS/ES servers that are running Update 7.

Fix:
Bug QCCR1D87599 has been created to address this issue in multiple versions of Server Automation.