How to search for open Incident tickets in Service Manager 7

  • KM528966
  • 12-Dec-2008
  • 12-Dec-2008

Summary

How to search for open Incident tickets in Service Manager 7

Question

How to search for open Incident tickets in Service Manager 7

Answer

In ServiceCenter, the $search.open.flag was used to specify whether to return tickets that were Open, Closed, or Either. In Service Manager, the $choices variable is used to specify similar criteria. The More Choices tab on the advFind.incident.search form contains the following options:

  • is assigned to me
  • is high priority
  • is open
  • is closed
  • has a total loss of service

Note: These options are presented as checkboxes and the default search criteria returns "Either" Incident tickets.