HP Operations Smart Plug-in for Microsoft® Exchange Server

for HP Operations Manager for Windows®

Release Notes

Software version: 12.10 / October 2008

This document provides an overview of the changes made to HP Operations Smart Plug-in for Microsoft Exchange Server (Microsoft Exchange SPI) for the version 12.10 release. It contains important information not included in the manuals or the online help.

In This Version
Documentation Updates
Installation Notes
Known Problems, Limitations, and Workarounds
Documentation Errata
Support
Legal Notices

In This Version

Documentation Updates

The first page of this release notes document contains the following identifying information:

To check for recent updates or to verify that you are using the most recent edition, go to the following web site:
http://h20230.www2.hp.com/selfsolve/manuals

NOTE: To view files in PDF format (*.pdf), Adobe Acrobat Reader must be installed on your system. To download Adobe Acrobat Reader, go to the following web site:
http://www.adobe.com

Installation Notes

Installation requirements, as well as instructions for installing and upgrading the Exchange SPI, are documented in the HP Operations Smart Plug-in for Microsoft Exchange Server Configuration Guide provided in Adobe Acrobat (.pdf) format. The document file is included on the product's DVD media as Exchange_Config.pdf.

Known Problems, Limitations, and Workarounds

1. Operations Topology Viewer

a) QXCR1000229409: Collection of Exchange Data takes a long time

On the Connect to Forest dialog is the Advanced Exchange Data Collection checkbox. If your credentials do not have the privilege rights to access the Exchange server's WMI Control Security properties, Topology Viewer's request for the server's membership information will be denied. This security access is different than the permissions granted through the AD Users and Computer accounts. The denial takes time to timeout in WMI, depending on your network setup (sometimes 2 minutes per server). Since the request is performed on EACH Exchange server in the forest, the process can slow down the data collection process. To verify if you are being denied access to membership data, see the OVTV_OvTVExCollectorErrorLog.txt file. For details on interpreting the warning messages and for information on which WMI access privileges are required for advanced Exchange data collection, see the instructions in the Microsoft Exchange SPI Configuration Guide.

Other reasons the collection of Exchange Data is slow or the collection of the Exchange data failed:
  1. You don't have the access rights to collect data. Check the OVTV_OvTVExCollectorErrorLog.txt file and see if you received any failed connections warning.
  2. If you have hundreds of servers, whether the connection is over a LAN or WAN, the process can take a long time. 
  3. There could be a problem with your network.

b) QXCR1000230730: Connection object errors are not appearing in the Operations Topology Viewer tree.

The Operations Topology Viewer does not show connection object errors in the tree.

c) QXCR1000232892: Operations Topology Viewer stops responding when collecting Exchange data on a malfunctioning Microsoft Exchange Windows cluster.

Operations Topology Viewer stops responding when WMI queries against an Exchange server on a malfunctioning Microsoft Windows cluster, and does not time out.

Possible Reason for the problem: Topology Viewer is blocked in its attempts to collect Exchange data, but fails to complete and stops responding at 75% complete because of a malfunctioning Windows cluster.

Workaround: In the Add Forest dialog, do not check the Advanced Exchange Data Collection.

2. The PowerShell collection configuration utility does not support multi-byte characters

Deployment of the EXSPI-8X SPIMetaData Versioning policy from OVO 7.50 management server fails if you use multi-byte characters in the PowerShell collection configuration utility.

3. This version of the Microsoft Exchange SPI does not support HP Performance Agent 4.70 on 64-bit node with DCE agent

This version of the Microsoft Exchange SPI does not work with HP Performance Agent 4.70 installed on a 64-bit node with DCE agent.

4. The 'Policy ID' error during SPI upgrade

While upgrading the SPI to the version 12.10 on an HPOM 8.10 server, approximately 81 warning messages are sent to the HPOM message browser indicating that the older version of the policy has the same ID as the new version of the policy. Ignore these messages after you upgrade the SPI to this version.

5. Older policies after the SPI upgrade

Only for Exchange 2007 policies
After upgrading the SPI to the version 12.10, the older versions of Exchange 2007 policies are not superseded by the new versions as two new policy groups, en and ja, are introduced with this version, which include all the new policies (en for English policies; ja for Japanese policies). You must manually delete all the older versions of Exchange 2007 policies after you upgrade the SPI to this version.

6. Japanese Graphs from OVO for Windows 7.50

Japanese graphs cannot be generated from a stand-alone OVO for Windows 7.50 Japanese server, where Japanese HP Performance Manager is not installed. As a workaround, generate Japanese graphs from a Japanese HP Performance Manager server.

Documentation Errata

This section lists omissions in the current Microsoft Exchange SPI product documentation, which could not be corrected before the product release.

Microsoft Exchange Server 2000 nodes are not supported by the SPI. Ignore any mention of Exchange 2000 in the documentation.

Support

You can visit the HP Software Support web site at:
http://www.hp.com/go/hpsoftwaresupport

This web site provides contact information and details about the products, services, and support that HP offers.

HP Software online software support provides customer self-solve capabilities. It provides a fast and efficient way to access interactive technical support tools needed to manage your business. As a valued support customer, you can benefit by being able to do the following:

NOTE: Most of the support areas require that you register as an HP Passport user and sign in. Many also require an active support contract. To find more information about support access levels, go to the following URL:
http://h20230.www2.hp.com/new_access_levels.jsp

To register for an HP Passport ID, go to the following URL:
http://h20229.www2.hp.com/passport-registration.html

Legal Notices

ęCopyright 2008 Hewlett-Packard Development Company, L.P.

Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

The information contained herein is subject to change without notice.

For information about third-party license agreements, see the spi-thirdparty-license-agreements\xerces directory on the product installation DVD-ROM.

Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.