License Float Module(Problem Management(19,213)) usage exceeded its limit. Licensed: 500 Active: 2147

Document ID:KM511168
Creation Date:27-Oct-2008
Modified Date:27-Oct-2008
- Micro Focus Products:
  service manager 7.01

Summary

The SM7.X License report is not accurately showing the Licenses being consummed. This happens when a single user logs in multiple times. SCR42357 has been opened to address this issue.

Error

The sm.log will show something similar to the followng messages:

5752( 5924) 08/20/2008 15:50:32 JRTE W License Float Module(Change Management(8,223)) usage exceeded its limit. Licensed: 500 Active: 2290
5752( 5924) 08/20/2008 15:50:32 JRTE W License Float Module(Incident Management(6,213)) usage exceeded its limit. Licensed: 500 Active: 2273
5752( 5924) 08/20/2008 15:50:33 JRTE W License Float Module(Problem Management(19,213)) usage exceeded its limit. Licensed: 500 Active: 2147
5752( 5924) 08/20/2008 15:50:33 JRTE W License Float Module(Service Desk(14,213)) usage exceeded its limit. Licensed: 500 Active: 2286

Cause

If a user logs in multiple times on a single machine it consumes more then one license. Then when the user logs out of all instances, the license count only decrements by one.

Fix

SCR42357