When using the 6.2.6 odbc driver to run reports in Crystal against ServiceManger 7.X, all date/time values are presented in GMT.
Steps to replicate:
1. Using Crystal 9 or 11, Create a report against probsummary with open.time and Incident Number
2. Run the Crystal report, note the time is in GMT for the open.time field.
Note: Operator record is set for correct time zone.